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Lauren Hakim

Joined Apr 02, 2024

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Last activity Apr 30, 2024

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Latest activity by Lauren Hakim

Lauren Hakim commented,

Community comment Feedback - Zendesk AI and automation

Hi Ariadna,

Thanks for the question! We're excited to have Ultimate on board, and we're eager to bring our combined strengths to our customers.

Over time, we intend to integrate Ultimate. While we work towards this, the focus remains on delivering exceptional value through these platforms. Our goal is to ensure we match our customers with the right solution that aligns with their specific needs and use case scenarios.

Our native Zendesk AI agents are ready to use out of the box. By setting up AI agents on the Zendesk platform, you can start using pre-trained AI agents, answer FAQ questions using your Zendesk knowledge base, and even set up conversation flows. They are a great fit for businesses looking to automate common requests with minimal setup.

If you need even more customization like full multilingual support and deeper integrations, Ultimate may be a good fit. Ultimate also provides a more hands-on implementation approach with a required services package.

In the spirit of providing the best possible service, we encourage you to connect with your Zendesk account manager or a Zendesk advocate who would be delighted to provide you with a detailed discussion on how we can address your unique requirements and set you up for success with the right AI agent solution.

Thank you for being a part of our community, and we look forward to continuing to support your business with our evolving AI agent capabilities.

View comment · Edited Apr 30, 2024 · Lauren Hakim

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