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Ryan Knutson

Joined Apr 16, 2021

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Last activity Jul 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Ryan Knutson

Ryan Knutson commented,

Community comment Q&A - Help center and community

Very cool Ifra Saqlain!

View comment · Edited Jul 10, 2024 · Ryan Knutson

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Ryan Knutson commented,

CommentWorkflow best practices and recipes

If I change the condition Ticket Hours Since Update to Ticket Hours Since Requester Update, will this allow me to add internal notes without messing up the timing? My issue is that I will call to follow up after the BBS has started. I will add an internal note and this messes up the timing of the BBS.

View comment · Posted Jan 08, 2021 · Ryan Knutson

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Ryan Knutson commented,

Community comment Q&A - Objects, workspaces, and rules

Hi Brett,

It wont let you add both those lines under "Any". The error say's it needs something under "All" and won't save. If you then put one under All and one under Any they cancel out and show no results. If you put them both under All they cancel out too. They need to add Archived to the drop down list. Then you could say Status > Less Than > Archived to show New-Closed.

This is how I originally had it and swear I've tried every combination. Anyone have any other ideas to show New-Closed tickets? Or am I doing something wrong?

 

View comment · Posted Jan 23, 2020 · Ryan Knutson

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