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Anjana Hiregoudar's Avatar

Anjana Hiregoudar

Joined Jul 23, 2023

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Last activity Oct 05, 2023

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Latest activity by Anjana Hiregoudar

Anjana Hiregoudar commented,

CommentTicket customization

Also found out that Agent Workspace does not automatically identifying user languages for short messgaes. Currently, it only auto-detects the visitor's language if we have 3 messages from the visitor or the total length of the messages is more than 200 characters, whichever comes first. 

This is an important feature for us as we are a globla company and we get visitors from all over the globe. Usually the visitor's messages are short. How do we make sure we are picking the right language from the language drop down if it is not auto-detecting?

View comment · Posted Oct 04, 2023 · Anjana Hiregoudar

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Anjana Hiregoudar commented,

Community comment Feedback - Chat and Messaging (Chat)

End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. When is this feature going to be available? It is very important for us to see this information.

And a workaround, if you go to the Chat Dashboard -> Visitors, when you have a live chat you can see the end user's location, and browser info by hovering over the flag and the computer icons between the visiton and online column. Still no IP address info. And this is not super helpful are you would have to navigate in two different tabs.

View comment · Posted Jul 23, 2023 · Anjana Hiregoudar

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Anjana Hiregoudar commented,

CommentTicket basics

End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. When is this feature going to be available? It is very important for us to see this information.

Also found this other article https://support.zendesk.com/hc/en-us/community/posts/4409222686874-No-IPs-available-in-Chat?page=1#comments

And a workaround, if you go to the Chat Dashboard -> Visitors, when you have a live chat you can see the end user's location, and browser info by hovering over the flag and the computer icons between the visitor and online column. Still no IP address info. And this is not super helpful are you would have to navigate in two different tabs.

View comment · Edited Jul 23, 2023 · Anjana Hiregoudar

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