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No IPs available in Chat



Posted Jul 01, 2021

Our team needs to have easy access to view IPs for security processes, but this feature was removed with the move to Agent Workspaces. This is a great security risk for us, so we'd love the feature to be added back. 


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35 comments

thanks Jupete Manitas for the update, good to know that it is still on the roadmap.

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Jupete Manitas

Zendesk Customer Care

You are welcome, Shelley! 

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End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. When is this feature going to be available? It is very important for us to see this information.

And a workaround, if you go to the Chat Dashboard -> Visitors, when you have a live chat you can see the end user's location, and browser info by hovering over the flag and the computer icons between the visiton and online column. Still no IP address info. And this is not super helpful are you would have to navigate in two different tabs.

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Jupete Manitas - June 15, 2022, Ayush indicated development was being pushed to early 2023. 2023 is coming to a close. Any update on this? 

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Hi Zendesk Team!

 

Any updates here?

 

Thank you,

Ramona 

 

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