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Ramona F

Joined Oct 22, 2021

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Last activity Oct 31, 2024

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ACTIVITY OVERVIEW

Latest activity by Ramona F

Ramona F commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Zendesk Team!

 

Any updates here?

 

Thank you,

Ramona 

 

View comment · Posted Mar 26, 2024 · Ramona F

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Ramona F commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Zendesk Team!

 

Any updates on this feature ( display the queue position and confirmation that a transfer is in progress via the chat widget/messaging)?  In 2024, a chat feature should not be lacking such a crucial element.

 

Thank you!

View comment · Posted Feb 07, 2024 · Ramona F

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Ramona F commented,

CommentGetting started with messaging

Hi! It is not at all clear to me if something needs to be changed in the frontend/website/apps where we display the chat widget for clients or if the changes are made only in the zendesk interface by the Admins. I mean is there any dev work that we should be doing? 

View comment · Posted Nov 09, 2023 · Ramona F

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Ramona F commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Dawn! Any update regarding this topic? When we will be able to see the MIN/MAX/AVG chat concurrency per agent, per hour, along with other agent level attributes. Thank you!

View comment · Posted Sep 29, 2021 · Ramona F

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Ramona F commented,

Community comment Feedback - Ticketing system (Support)

Hi Dave! For a company where more than 95% of users are created via chat or incoming emails, these notification are a huge annoyance to us and to our customers. I really hope you will find a solution to turn off this notification. 

View comment · Posted Sep 14, 2021 · Ramona F

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