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Fiona Witham
Joined Jan 18, 2022
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Last activity Jan 24, 2022
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Latest activity by Fiona Witham
Fiona Witham commented,
Hi @...
Thanks for your reply.
Answer bot was suggesting articles even though they were marked as agent/admin only. I actually found the answer elsewhere - I have added an article label to all the 'public' articles so that answer bot only looks in those, otherwise it suggests even articles that are only for admin/agent.
Thanks
View comment · Posted Jan 24, 2022 · Fiona Witham
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Fiona Witham commented,
Hi
Is there a way to tell Answer Bot to NOT suggest articles from some categories -we have internal only information in our Support Center which is marked for viewing by agents and admins only and we do not want those articles suggested to our end users.
Thanks
Fiona
View comment · Posted Jan 18, 2022 · Fiona Witham
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Fiona Witham commented,
@... regarding that note - I'm not sure I fully understand it. Our setup means that we have some articles which are public and require no sign in to view, but then we also house internal-only articles which are marked as visible ONLY to agents and admins. Does this mean that Answer Bot may suggest and then show articles that are actually only for internal eyes?
Thanks
Fiona
View comment · Posted Jan 18, 2022 · Fiona Witham
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