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Theodore Cooke

Joined Sep 26, 2023

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Last activity Jan 25, 2024

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Latest activity by Theodore Cooke

Theodore Cooke commented,

CommentUsing legacy AI agent functionality

With our current chat bot, we have a script that runs on the web installation that injects variables into the conversation so the bot is aware of the user's geolocation, device type, and a few other things. Is it possible to do likewise with these bots? Can we have our frontend pass in variables to the bot?

View comment · Posted Jan 13, 2024 · Theodore Cooke

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Theodore Cooke commented,

Community comment Developer - Zendesk APIs

All those known issues are related to logging in and profiles, but I am using environment variables for credentials, so i'm guessing that profile functionality is bypassed. Could you check if the profiles code is still called even when using environment variables for credentials as I mentioned in the OP?

View comment · Posted Oct 30, 2023 · Theodore Cooke

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Theodore Cooke created a post,

Post Developer - Zendesk APIs

I am trying to run $zcli themes:preview from WSL, but am running into this error:

```

> zcli themes:preview
Uploading theme... Ok
/home/cooket/.nvm/versions/node/v16.14.2/lib/node_modules/@zendesk/zcli/node_modules/@zendesk/zcli-themes/dist/commands/themes/preview.js:60
const { subdomain, domain } = await new zcli_core_1.Auth().getLoggedInProfile();
^

TypeError: Cannot destructure property ’subdomain’ of ’(intermediate value)’ as it is undefined.
at Server. (/home/cooket/.nvm/versions/node/v16.14.2/lib/node_modules/@zendesk/zcli/node_modules/@zendesk/zcli-themes/dist/commands/themes/preview.js:60:21)

> echo $ZENDESK_SUBDOMAIN
cbchelp

> export ZENDESK_SUBDOMAIN=cbchelp.zendesk.com

> zcli themes:preview
Uploading theme... !
Error: write EPROTO 140457630816192:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/record/rec_layer_s3.c:1546:SSL alert number 40

Code: EPROTO

```

 

This is using a raw Copenhagen theme and the most up to date zcli with node v16.13.1 (npm v8.1.2). This output happened with API credentials set in environment variables ZENDESK_EMAIL and ZENDESK_API_TOKEN, but I had previously tried basic auth too. At any rate, I don't think this is an auth error as I was getting a 403 before realising I had incorrectly set my email.

 

Assuming the first output has the correct subdomain set of "cbchelp", and not "cbchelp.zendesk.com", right?

Posted Oct 19, 2023 · Theodore Cooke

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Theodore Cooke commented,

CommentJira integration

Is it possible to have our Zendesk integrate with multiple instances of Jira? Our corporation has multiple divisions that are working on becoming more integrated, and we would love to have our Zendesk integrate with both the Jira instance for my division and with the Jira instance for another division of the corporation

View comment · Posted Sep 26, 2023 · Theodore Cooke

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