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Idil Balkay's Avatar

Idil Balkay

Joined Oct 16, 2021

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Last activity Nov 03, 2023

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Latest activity by Idil Balkay

Idil Balkay commented,

CommentCustom data

Can this be used to update closed tickets as well? 

View comment · Posted Nov 03, 2023 · Idil Balkay

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Idil Balkay commented,

CommentExplore recipes

Hello! First Reply Time measures the duration from ticket creation to first public comment. We also need to measure the duration from ticket creation to the first internal comment. Is there a custom formula for this? Any help is greatly appreciated. Thank you! 

View comment · Posted Dec 21, 2022 · Idil Balkay

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