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Elena

Joined Feb 17, 2022

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Last activity Jul 13, 2022

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Latest activity by Elena

Elena commented,

Community comment Feedback - Ticketing system (Support)

Hi!
The field for ticket id in the merge pop-up window can hardly be seen. Does this have to do with default fonts and colors? Can I adjust it to make it clearer?

View comment · Edited Jul 13, 2022 · Elena

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Elena commented,

CommentExplore recipes

It doesn't work in either Support: Updates or Support: Tickets
In tickets you can't add the formula. In Updates it doesn't return any results.
Also, someone should go through the instruction over again. It's unclear and there are errors. It mentions both datasets, tickets and updates by the way.

View comment · Edited Jun 02, 2022 · Elena

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Elena commented,

CommentHow to solve unexpected issues with reports

+1, moreover there are values that I deleted like ages ago and they are still on the Explorer list and it's annoying

View comment · Posted Jun 01, 2022 · Elena

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Elena commented,

CommentHow to solve issues with the email channel

Hi! Is there a way for a ticket to have the priority status assigned automatically based on whether the client is VIP or not? I have an option to select the priority manually. The trigger for automatic assignment doesn't seem to work. Thanks.

View comment · Posted Apr 06, 2022 · Elena

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Elena commented,

CommentEnd users and organizations

Hello!
I'm new to Zendesk, and I'm trying to understand what would be the best way to organize tickets we receive from end-users of two different apps.

Here's what I need:
1. Separate Help Centres for two groups of end-users where
Group 1 using app A has access to app A Help Centre while Group 2 using app B has access to app B Help Centre.
2. Two sets of templates, one per end-user group.
Currently, I have over 100 templates, the list is long and it's not easy to navigate.
I'd prefer 50+ for Group 1 using app A and 50+ for Group 2 using app B.
3. All of the other settings and triggers could be the same for both groups.

Kind regards,
Elena

View comment · Posted Feb 17, 2022 · Elena

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