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Rachel Inbar

Joined Jul 19, 2022

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Last activity Sep 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Rachel Inbar

Rachel Inbar commented,

CommentHow to fix issues with the community forum

I'm a Zendesk user. The help center that I'm talking about is the one I run for the company that I work for--not this, which is part of Zendesk's support center.

View comment · Posted Aug 23, 2022 · Rachel Inbar

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Rachel Inbar commented,

CommentHow to fix issues with the community forum

There are two kinds of follow. One is new articles and one is new articles and comments. Our help center has no comments, so it isn't relevant for us.

 

View comment · Posted Aug 23, 2022 · Rachel Inbar

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Rachel Inbar commented,

CommentHow to fix issues with the community forum

The feature is to follow a section and then be notified of all newly published articles in that section.

View comment · Edited Aug 23, 2022 · Rachel Inbar

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Rachel Inbar commented,

CommentHow to fix issues with the community forum

Yes. This is true both for our end users and our staff members.

View comment · Posted Aug 23, 2022 · Rachel Inbar

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Rachel Inbar commented,

CommentHow to fix issues with the community forum

My users (and I) have stopped receiving notifications when I publish a new article in the section that they are following. How can we troubleshoot this, as this is a huge problem for our company--this is how we are sending out release notes to people who are interested.

 

View comment · Posted Jul 19, 2022 · Rachel Inbar

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