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Marlise Briedenhann's Avatar

Marlise Briedenhann

Joined Feb 02, 2022

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Last activity Feb 02, 2022

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Marlise Briedenhann commented,

CommentSalesforce integration

Hi there,

We have setup Salesforce Zendesk Integration and have added the ticket viewer component to our Account, Contact and Opportunity record pages.

We have a custom object which is a precursor to an Account being created which contains an email address.  I was wondering is it possible to configure the ticket viewer for custom objects, specifying the zendesk requester email to match the Salesforce custom object's email field?

Regards,

 

View comment · Posted Feb 02, 2022 · Marlise Briedenhann

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