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Julia

Joined Mar 22, 2023

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Last activity Mar 22, 2023

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Julia commented,

CommentService Level Agreements (SLA), macros, and CSAT

Also echoing Josh, Sean, and Ryan's comments. It would be nice to not have gotten rid of this functionality and made it a paid-only feature with the switch from Reporting to Explore. It's quite unfortunate for those of us with limited budgets that would like to see what customers wrote for their satisfaction without opening every single ticket to see if it has a comment.

View comment · Posted Mar 22, 2023 · Julia

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