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Viktor Hristovski

Joined Oct 16, 2021

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Last activity Feb 11, 2025

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Latest activity by Viktor Hristovski

Viktor Hristovski commented,

CommentUsers, groups, and organizations

I have tried to create a new user with importing the csv file, having just name, email and external ID and that works. If i use the same file to import the same user, with another ID, it overwrites it.  But if i put blank ID to user, it doesnt remove it from their profile. This instruction doesnt work

View comment · Edited Feb 11, 2025 · Viktor Hristovski

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Viktor Hristovski commented,

CommentBusiness rules

Is it possible to use liquid markup in zendesk on the new object type (custom objects) Thank you

View comment · Posted Jul 01, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

CommentEnd users and organizations

We have our company as organization, but also we have tickets from users created via chat or different way where they misspelled their email.

for instance @acme.com is our company email, but they entered @amce.com.

If I put all users from @amce.com in a separate organization, and then merge it with our company organization, will that automatically merge the duplicate users? a.b@acme.com with a.b@amce.com ?

thanks 

View comment · Posted Jun 11, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

CommentTicket customization

Colleen Hall , we have enterprise plan . In esencial cards , we only see one option - user. I have configured it to show many (8 extra user fields from the users profile). However, when I'm in a ticket, the card on the right is Customer context and its showing much less fields , below is the conversation history  which is taking too much space, but I cant move the border between them to make the user content show more information (those fields I added in the user esencial card). Am I missing something? Thank you

View comment · Posted May 17, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

CommentUsing legacy AI agent functionality

I have a question, i didnt put any training phrases on purpose, but the bot still recognizes and offers some answers. I have turned off offering of KB or answer suggestions. 

I have the answers named by the subject they are about but even so the bot is offering wrong answers. 

What makes the bot do this? 

View comment · Posted Mar 06, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

Comment[ARCHIVE] Documentation

Hi Aimee Spanier, its in the admin settings for bots (behavior tab).

Both links marked in blue give same error.

View comment · Edited Feb 25, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

CommentUsing legacy AI agent functionality

I dont know if this is a known issue and has been reported, but I have inserted a custom field (dropdown) with a list of our customers. The list is long and has over 200 values, but in the dropdown, it doesn't show them all (it goes to the letter L , since they're listed alphabetically ), and also even if i start typing it doesnt show those that dont show in the list. The field is correct, because in the custom ticket forms its shows all 200 values, and also in the agent ticket interface, just in the messaging bot in the "ask for details section" . 

View comment · Posted Feb 22, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

Comment[ARCHIVE] Documentation

View comment · Posted Feb 21, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

CommentWeb Widget documentation

Hi all,

is there any guidance/solution on how to enable sso/Okta login for the messaging widget, if we are using only the default Zendesk Guide page with the widget enabled? Thanks for the help

View comment · Posted Jan 08, 2024 · Viktor Hristovski

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Viktor Hristovski commented,

Community comment Feedback - Ticketing system (Support)

This would be a great option. Right now we have different teams/departments in Zendesk, and we also have a group of users from our company that need to access tickets only as light agents. In order for them to see tickets from different groups , i have to give light agents access to view tickets from all groups, not just lets say developers can view tickets created by customers and are assigned to level1 or level2 customer support. But they dont need to see operations tickets. If i can group IT (level1, level2, security etc) into one group (support) and let developers see only those support tickets, that would be great

View comment · Posted Aug 02, 2023 · Viktor Hristovski

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