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Patrick Rieger
Joined Feb 01, 2022
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Last activity Nov 15, 2022
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Latest activity by Patrick Rieger
Patrick Rieger commented,
Hi Zendesk team,
I was wondering if there were changes that have been made in the ticket views with the status as well? I noticed that statuses of tickets are now full words instead of the first letter before.
If so, is there any way we can change it back to the first letter only?
Best,
Patrick
View comment · Posted Nov 15, 2022 · Patrick Rieger
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Patrick Rieger commented,
Hi team,
I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing are numbers that are with Munich prefix and so is our company address. By any chance, do you know what could be the issue?
Thank you!
Best regards,
Patrick
View comment · Posted Jul 19, 2022 · Patrick Rieger
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Patrick Rieger commented,
Hi Zendesk Team,
is it possible to play a recording before forwarding calls outside business hours to an external number? We haven't found such options yet, the callers are being forwarded directly to the number.
Thanks in advance!
Best regards,
Patrick
View comment · Posted Feb 04, 2022 · Patrick Rieger
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Patrick Rieger commented,
Hi,
is there any way we can avoid breaching requester wait time SLA in case a requester reopens a ticket by making another comment? For example, if a ticket has initially been created a few weeks ago and resolved. If the customer makes another comment, the ticket would breach the requester wait time metric instantly (as the ticket creation time is relevant for this metrics). Do you maybe have an idea?
Best,
Patrick
View comment · Posted Feb 01, 2022 · Patrick Rieger
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