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Youssef Cheddadi's Avatar

Youssef Cheddadi

Joined Oct 13, 2022

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Last activity Feb 23, 2023

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ACTIVITY OVERVIEW

Latest activity by Youssef Cheddadi

Youssef Cheddadi commented,

CommentSecurity and user access in Zendesk Support

Even is you disable the setting "anybody to submit a ticket", users are auto-created via SSO.

Example: A user from "Department A" shares a link to "Guide" with a colleague from "Department B" (Not yet in scope for Wave 1).

User in "Department B" is able to access the system after successfully authenticating via SSO. A user profile is auto-created by the platform and the user is able to see content that can be sensitive (e.g. HR) and submit requests.

 

View comment · Posted Oct 13, 2022 · Youssef Cheddadi

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