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Joe hurshman's Avatar

Joe hurshman

Joined Sep 01, 2022

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Last activity Sep 01, 2022

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Joe hurshman commented,

CommentTicket basics

How do I limit an agents view of customer interaction/ticket history? For example, If I have a Brand and group set up for IT and another for HR in our company, John Doe may have sent a ticket to both. I want to make sure my IT desk can not see HR tickets and their contents in the user history. 

View comment · Posted Sep 01, 2022 · Joe hurshman

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