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Joe hurshman
Joined Sep 01, 2022
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Last activity Sep 01, 2022
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Joe hurshman commented,
How do I limit an agents view of customer interaction/ticket history? For example, If I have a Brand and group set up for IT and another for HR in our company, John Doe may have sent a ticket to both. I want to make sure my IT desk can not see HR tickets and their contents in the user history.
View comment · Posted Sep 01, 2022 · Joe hurshman
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