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Carey O'Neil
Joined Jan 23, 2023
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Last activity Jan 23, 2023
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Latest activity by Carey O'Neil
Carey O'Neil commented,
CommentTicket customization
Are we able to report on the time a ticket is in a custom status? For example, if we create two custom "Open" statuses of "Working" and "Unassigned," could we report specifically on how long a ticket sits in "Working"? Up until now, I believe we're only able to report on the ticket status category.
View comment · Posted Jan 23, 2023 · Carey O'Neil
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