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Ke Zhao

Joined Nov 21, 2022

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Last activity Mar 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Ke Zhao

Ke Zhao commented,

CommentTicket customization

Hi I saw Essentials Card offers customization and flexibility, like pulling in dynamic content from external databases. However, when I open the Essentials Card settings and try to add field, I didn't see the unique custom field, and I have no idea how to pull in dynamic content from external databases. Can someone offer some guidance? Thanks.

View comment · Posted Mar 04, 2024 · Ke Zhao

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Ke Zhao commented,

CommentBusiness rules

Thank you for your quick reply, Mike Konstantin. I am running 

  • GET /api/v2/macros/{macro_id}/apply

to get the comment from macro first, then call

  • POST /api/v2/tickets

Yes, I think you are right, Zendesk won't understand the requester. I had a workaround to create a ticket with a starting comment, then update the ticket with macro. Thank you!

View comment · Posted Nov 21, 2022 · Ke Zhao

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Ke Zhao commented,

CommentBusiness rules

Hi. I am trying to apply macro with placeholder {{ticket.requester.first_name}} when I create ticket via Zendesk API, but the placeholder won't be replaced in this situation. The placeholder only works when I update a ticket via API. Just wonder how to create a ticket with placeholder in comment via API? Thanks.

View comment · Posted Nov 21, 2022 · Ke Zhao

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