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Ke Zhao
Joined Nov 21, 2022
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Last activity Mar 04, 2024
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Latest activity by Ke Zhao
Ke Zhao commented,
Hi I saw Essentials Card offers customization and flexibility, like pulling in dynamic content from external databases. However, when I open the Essentials Card settings and try to add field, I didn't see the unique custom field, and I have no idea how to pull in dynamic content from external databases. Can someone offer some guidance? Thanks.
View comment · Posted Mar 04, 2024 · Ke Zhao
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Ke Zhao commented,
Thank you for your quick reply, Mike Konstantin. I am running
GET /api/v2/macros/{macro_id}/apply
to get the comment from macro first, then call
POST /api/v2/tickets
Yes, I think you are right, Zendesk won't understand the requester. I had a workaround to create a ticket with a starting comment, then update the ticket with macro. Thank you!
View comment · Posted Nov 21, 2022 · Ke Zhao
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Ke Zhao commented,
Hi. I am trying to apply macro with placeholder {{ticket.requester.first_name}} when I create ticket via Zendesk API, but the placeholder won't be replaced in this situation. The placeholder only works when I update a ticket via API. Just wonder how to create a ticket with placeholder in comment via API? Thanks.
View comment · Posted Nov 21, 2022 · Ke Zhao
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