Sam Goulet

Hi Eugene Orman 

Appreciate the response, so are we looking at weeks, months, years?

Is it possible to book a quick meeting with you to discuss the report builder (BETA)? I have have some questions that I need to get an answer for and I'd like to take them out of this chat and ask you them directly. 

Appreciate any more info you can provide on this.

Adding my vote to this, would be absolutely beneficial for smaller teams. Not interested in AI agents, we prefer humans interactions which is what differentiates us from others. So far we have to fall back to scheduling calls with Microsoft Teams and it would make more sense to keep this all within ZD.

Thanks for submitting this idea, it's great!

I'd like to echo what Jorge said, there's a number of grossly lacking features that are available in the old version. What worries us here is that there has been features such as customer info panel that were in beta that were later removed. 

We cannot use the current beta of reports because 1- it's very incomplete and therefore unusuable and 2- we have no current guarantees that this change will stay. 

I'd like to add that what you did with the dashboard was a step back. That new dashboard experience is not as feature rich as the previous legacy was. We were able to load banner images in the legacy editor and that has been removed. When I tried to migrate our dashboard, everything got broken and find myself having to start my dashboards from scratch. Basically 100 hours of work completely wasted because someone decided to rebuild something that was perfectly working.

I'd like to get a sense of where Zendesk team stands on these matters.

There's a post about this here: https://support.zendesk.com/hc/en-us/articles/8763325557018-Announcing-the-general-availability-of-autoreply-and-internal-note-actions-in-ticket-triggers

Roll out is supposed to be between now and Feb 12th, same thing for me, it's not available yet but hey just 1 week left to wait!

Joel reads our posts, I really appreciated my interaction with him, he clearly cares about the product he's managing.

Right on Joel!

Glad you folks finally got the work done, looking forward to use the feature as soon as it's available!

The sooner the better, we had just another case today where being able to add an internal comment from a trigger could have saved us a headache. Come on Zendesk folks, we've asked for a while, please flip that switch and get this back in the product ASAP.

Zd come on, this is a big quality of life addition to add color coding. After all this time, still nothing?

+1000 for all the color coding we can do with views. Priority / tags / assigneee names etc all a must have. 

Currently using Zest extension and really would be nice to have this built in with options to natively change this. Come on Zendesk, make it happen please ;)

Elaine, your link is broken. This link is also on the landing page for Dashboards and it is also broken. You should revise your links posted so we are not left in the dark about this.

I have a few concerns here. We had beta experiences with the customer info tab that eventually got removed. 

One reason I did not start using Dashboard beta was because I was afraid that it was also going to get removed. Is the Beta for Reports expected to stick around or are we in another “evaluation” phase and it may also get removed?

Finally, REALLY not a fan of the new dashboard builder, it completely removed all the customization we could do. I had made some very nice looking reports and now I have lost this ability. That seems like a massive step back and I don't understand the rationale in removing the ability to add images to dashboards (think about all these banners we had in our dashboards and now they're gone), and the dashboard background, (we may want to not use a white background for our dashboards). This is really frustrating to use the migration tool and to find out that none of the dashboard's core look remains. I'm quite dismayed about the amount of work that is now added on my plate to re-do all the visually appealing dashboards I had previously spent hours upon hours to build. This makes no sense.

Hi Joel, I would love to setup a chat with you to discuss this further, and thank you for the response!