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Jans

Joined Apr 10, 2023

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Last activity Oct 31, 2023

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Jans commented,

CommentBusiness rules

Is there a way to disable tags for certain multi-select fields? We like using automatic ticket tagging for the majority of our fields, but for others fields the tagging can be redundant and can add a lot of noise to the tags field. 

View comment · Edited Oct 31, 2023 · Jans

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Jans commented,

Community comment Discussion - Tips and best practices from the community

Hi folks, 

Thanks for this info! Question for you - I'm using this to set the subject of our tickets upon creation with the data from a specific field. The trigger seems to successfully update the ticket subject on the agent side, but when I look in the help center, and the email notifications, I still see the old subject. Do you know how I can get the subject to change in the help center and email notifications? 

View comment · Posted Apr 10, 2023 · Jans

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