Make the Chat Widget's Confirmation Message on Contact Form Customizable

Hello everyone! Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We wanted to let you know that at this time we are not able to commit to building this feature for the Web Widget (Classic). We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

Thank you for your understanding and your partnership with Zendesk.

Best Wishes,
Anastasiya

Hi Eric Nelson

I can't find where to edit the "Thanks for reaching out" text when the message is sent.

Some time ago I open this request  and no solution was founded.

I now have a new client that needs this change.

Thanks.

Maky

Hi everyone!

Some workaround founded?

Thanks!

Maky

+1

+1

We would like this as well.

Мы тоже хотели бы эту функцию! +1

+1

We would really love the chance to customize this message as well as to apply branding.

It is important to be able to have a consistent voice and feel throughout all of our collateral.