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Heather Valli's Avatar

Heather Valli

Incorporación 17 mar 2023

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Última actividad 28 jun 2024

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Última actividad de Heather Valli

Heather Valli hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

It would be lovely if we could set an expiration date on the OOO app. If I know I'm going to be on vacation from 5/20-5/25, I'd like to set that in the app so I don't forget to un-OOO myself when I get back. Sort of like how Outlook lets you set OOO messages for a date range. 

Ver comentario · Publicado 16 may 2024 · Heather Valli

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Heather Valli hizo un comentario,

ComentarioSetting up Zendesk Guide

Is there a way to make the email responses look like they're coming from the redirected subdomain? If I have niftyname.com redirecting to mysite.zendesk.com, can I set it up so the email responses seem to be coming from help@niftyname.com

Ver comentario · Publicado 17 abr 2024 · Heather Valli

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Heather Valli creó una publicación,

Publicación Feedback - Help Center (Guide)

In my organization, we have agents who specialize in various areas (biology, romance languages, engineering, etc.). And we're connecting our user data to a system that will auto-populate the area with which they're associated. We'd really like it if there was a system to suggest a specific agent based on the area the user with which the user is identified. I've been unable to find anything like that in Zendesk support. Is this something that might be in the works (or perhaps I'm just searching wrong)? This sure would save time during our ticket triage. Thanks!

Publicado 04 oct 2023 · Heather Valli

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Heather Valli hizo un comentario,

ComentarioEnd users and organizations

I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?

Ver comentario · Publicado 26 sept 2023 · Heather Valli

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Heather Valli hizo un comentario,

ComentarioTicket automation and collaboration

Can the ticket ID be turned into a link to the ticket in the email for CCed agents?

Ver comentario · Publicado 17 mar 2023 · Heather Valli

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