Recherches récentes

Pas de recherche récente

Requester's browser - usage data display

image avatar

Gabriel from Contractbook

Publication le 04 mai 2023

We cannot see the user’s OS and Browser information in tickets and chat views - will this be possible?

0

1

1 commentaire

Date
    image avatar

    Dan R.

    Zendesk LuminaryCommunity Moderator

    Unfortunately, viewing OS/Browser information in chat was a feature in the older Zendesk Chat platform that didn't make it over to Agent Workspace. i don't believe it's in the newer Messaging product. I feel its loss too, it was really helpful for technical support!

    In the ticket system though, you can get some useragent string information from the ticket audit log, if the user replied via the your Guide help centre but it's not a reportable attribute. 


    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication