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Requester's browser - usage data display

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Gabriel from Contractbook

Publicado 04 de mai. de 2023

We cannot see the user’s OS and Browser information in tickets and chat views - will this be possible?

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    Dan R.

    Zendesk LuminaryCommunity Moderator

    Unfortunately, viewing OS/Browser information in chat was a feature in the older Zendesk Chat platform that didn't make it over to Agent Workspace. i don't believe it's in the newer Messaging product. I feel its loss too, it was really helpful for technical support!

    In the ticket system though, you can get some useragent string information from the ticket audit log, if the user replied via the your Guide help centre but it's not a reportable attribute. 


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