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Cuneyt Celebican
Adhésion le 10 juin 2024
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Dernière activité le 10 juil. 2024
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Dernière activité effectuée par Cuneyt Celebican
Cuneyt Celebican a ajouté un commentaire,
Hi Juanma,
Do you get approval for the same template without having an image/video/document? If not, I suggest you check the template guidelines for WhatsApp using the link below. I also recommend you check your rejected templates via Whatsapp Business Manager. It provides information about potential reasons for the rejection as well.
https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/
Thanks
Afficher le commentaire · Publication le 10 juil. 2024 · Cuneyt Celebican
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Cuneyt Celebican a ajouté un commentaire,
Mike Miner Is this issue consistent for all numbers starting with +44?
Afficher le commentaire · Publication le 08 juil. 2024 · Cuneyt Celebican
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Cuneyt Celebican a ajouté un commentaire,
Hey Mike Miner,
Sorry to hear that. We will deliver a fix to address this issue. Until then, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code. Examples:
- +12345678999 → Good
- +1 234 567 8999 → Bad
- +1(234)567-8999 → Bad
- +1(234)5678999 → Bad
- +1234-567-8999 → Bad
- +1234567-8999 → Bad
Thanks
Afficher le commentaire · Publication le 08 juil. 2024 · Cuneyt Celebican
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Cuneyt Celebican a ajouté un commentaire,
Hi Jéssica G. Bigon,
Thank you for reporting this issue. The app loads templates based on the channel. Due to the bug, the channel property is set to null on the custom object record you shared, which prevents the app from loading templates. Could you please delete this custom object record, refresh your browser, and open the Relay app again?
Thanks
Afficher le commentaire · Modification le 19 juin 2024 · Cuneyt Celebican
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Cuneyt Celebican a ajouté un commentaire,
Hi Adriana P. Barretto and George Aufiero,
Thanks for your feedback. We recently identified similar behaviour due to the phone number format. Until we deliver the fix, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code.
- +12345678999 → Good
- +1 234 567 8999 → Bad
- +1(234)567-8999 → Bad
- +1(234)5678999 → Bad
- +1234-567-8999 → Bad
- +1234567-8999 → Bad
Thanks
Afficher le commentaire · Publication le 10 juin 2024 · Cuneyt Celebican
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