Automation Conditions Based on Minutes, not Hours

Upvote

We would need this too

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

I believe this feature would be incredibly beneficial. Minute-based automations could significantly improve the efficiency of our workflows in many scenarios. I fully support the implementation of this functionality and believe that other users would also find it valuable. I hope to see this feature included in future updates. Additionally, if this feature is already planned in the update roadmap, I would appreciate any information regarding its expected release.

Totally agree, this functionality allows you to control the processes of each company

Or should they include the time function in the triggers

Upvote on this one as well

This is very important to run the system in a more precise way. Thanks

This is a VERY BIG need on our end as well. We have worked with other providers that offer minute based timers right out-of-the-box. +1 upvote! 

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

Thank you again for your feedback and for being a valuable customer with Zendesk.

+1 to the SLA timer's app (https://www.zendesk.com/apps/support/sla-timers/), but if anybody wanted a workaround, Zapier would allow you to do some basic automations with this feature