Customize search results columns

Agreed 1900356761384 

This is probably going to get me blocked or something but I feel we as customers have gently asked for long enough and just get pushed back so perhaps more of a rant is going to help?

5895537231642 I've said it before, but may I say it again that for the majority of those who use Zendesk, we do so to serve our customers better.  It would be good if you (Zendesk) could serve your customers better too.  It's far from frustrating, it actually just shows you take your customers for granted and it seems like the developers are doing what they want to do not what they are asked to do (by their customers).

Please tell us what we (as those who pay your invoices) can do to change this and have this development (and others that are years in the requesting).  Or is it that we need to leave and find a help desk provider?

The first comment in this thread dates back to 2017. The statement that the feature is still on the roadmap but other things are more important only means that your customers' priorities have not been your priorities for years. I'm afraid ‘frustrating’ is not the right word to describe this. 

+1 to this.

Absolutely insane that a 4 page feature request thread got “de-prioritized”, this screams “basic functionality”…

Any updates Zendesk?

Hi,

our organization would really like to have the option to adjust the search page. We'd like to add i.e priority column and rearrange current columns. Hopefully this will be something that's available soon.

Hello 5895537231642 

What would make it an exciting year is to bring this back on plan for this year.  As others have said, we're not looking for lots of innovation with AI and fancy developments; we just want some simple features to be added to help us provide better customer service.  AI is all well and good, but good customer service is still done in person by humans and AI is still a long way from being personable.

Perhaps Zendesk could provide some good customer service to their customers like we are trying to do to ours by using your system.  Seems a bit of a paradox to me.

1263082331829 look forward to your comments on this too as we were really looking forward to having it this year.

When it comes to Zendesk Support, we truly don't want lots of new innovation from Zendesk, we just want ways to actually view the information we already have, easily. The workflows, configurations, automations, reporting, etc… are already so rigid that we've had to generate workarounds to even use the platform in a consistent way. Not having the ability to do something as simple as consistently add the same columns to searches in the same way you can for views is painful. 

Zendesk seems to be relying upon our sunken costs within its implementation to our platforms to maintain affinity. The amount of 4-8yr old feature requests that are still being asked for updates speaks to this pretty clearly. 

For the last few years, I feel like Zendesk has 2-4 developers handling all of their platform which has since become legacy when compared with the market. 

When a 4-page feature request to allow customized columns within the search results is ultimately deprioritized (along with thousands of other feature requests), you can only suspect one thing.

Hi all, thank you for your feedback and follow up here. I have spoken with our product team and unfortunately this feature has been deprioritized for our 2025 roadmap. This is a valid feature request and the team appreciates this feedback being raised however we can not commit to it in the near future. 

We understand this may be disappointing to some customers; not having the features you wish you see at Zendesk prioritized is an understandably frustrating experience. We look forward to 2025 being exciting year of innovation for our product and bringing new features to you all. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
 

Did this ever happen?