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「タグを追加」と「ビジネスルールにタグを設定する」の違いは何ですか?



編集日時:2025年3月04日


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Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replace-Set-Tags-with-Remove-All-Tags but also more more more. 

Zendesk, please, help us avoiding killing tags without knowing. Impact can be massive (with triggers and automations)!

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There should a bit fat warning sign ⚠︎ 🛑✋🏻or popup with the "Set Tags" option, as in all thinkable cases, used without knowing, it will do the opposite from what you may expect. 

We've set up an automation that scans all triggers and automations regularly for the "Set Tags" action, to send out an instant alert.

It happened more than 1 time here already that some admin just used "Set" instead of "Add" by pure error (clicking in the selection and then using cursor keys or whatever).

Regards
Oliver

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