워크플로우: SMS가 아닌 채널에서 시작된 티켓의 경우 고객에게 문자 메시지를 보내는 방법

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Zendesk Team

2025년 4월 29일에 편집됨

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      Pauli Juel Østerø

      This is just stupid. Not being able to select text/sms when creating or replying to a ticket…. its just beyond me how anyone with the slightest responsibility within Zendesk thinks thats a-okay.

      You're spending more time publishing dumb articles about making excuses for yourself and making you look foolish, than to just fix the problem and get on with in.

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      Nick J. Maloof

      Hello, I've created the following Send Text Trigger, but I still can't see it available when I have a ticket opened. Any thoughts?

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      Dekbi

      Hi Raida,
       
      I hope you're doing well! Upon reviewing the details you shared, I'd love to connect you with our Developer Support team. They are experts in our platform tools and are best equipped to provide you with top-notch answers and solutions. This team operates within our Developer Support community, where you can also benefit from insights shared by other developers!
       
      To reach out, simply visit the community and share as much relevant information in your post as you're comfortable with. Kindly create a new community post instead of commenting on this article.

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      Raida Lopez

      I am integrating Dialpad into my instance. When a customer texts us, I want the reply to go back out as a text message to them, even though it came in as a ticket for us. How can we make this happen? TIA!

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      Shawna James

      Hey Jaclyn, thank you so much for taking the time to provide us with your feedback here.  I wanted to point you in the direction of our product feedback forum for Talk where we collect product feedback and where our PM’s review feedback from our customers. This is a great spot to share more use cases for the functionality you request and learn about planned product updates. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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      Jaclyn Snook

      Is this on the roadmap to be native functionality? I am disappointed that this still requires custom triggers. 

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      JR Lausin

      Hi Reba,
       
      This action should really be Send text | Is | Unchecked 
      The reason why is because it needs to remove the check on the send text field automatically so the next time the agent will need to send text again in the same ticket the trigger will fire.
       
      Sincerely,

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      Reba Hoeschler

      Is this last bullet supposed to be: Send text | Is | Checked?

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      Gabriel Manlapig

      Hi Nicole,
       
      This issue may occur due to to the fact that your Talk line number for SMS is not registered for the A2P 10DLC Campaign. Please take note that US carriers implemented A2P 10DLC, therefore businesses who use Zendesk to communicate with their US based customers through text messaging must register their business information and use cases to avoid carrier filtering. To register, fill in the Zendesk Text A2P 10DLC Registration form.
       
      I hope that helps. Thank you!

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      Nicole Rinker

      I'm getting the error message "We couldn't deliver this message to +1**********"

      I'm not sure what's wrong. Can anyone assist? 

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