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Dekbi

가입한 날짜: 2021년 11월 09일

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마지막 활동: 2024년 6월 05일

Zendesk Customer Care

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댓글Help with apps and integrations
Hi Maroline,
 
I'll be creating a ticket regarding this so we can check the integration that you have further. You will receive an email once the ticket has been created.

댓글 보기 · 2024년 6월 05일에 게시됨 · Dekbi

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커뮤니티 댓글 Português do Brasil Comunidade
Hi Flavio,
 
I will be creating a ticket for this matter. Please expect an email once the ticket has been created.

댓글 보기 · 2024년 6월 05일에 게시됨 · Dekbi

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댓글Ticket management
Hi Donald,
 
I will be creating a ticket regarding this so we can discuss this further. Please expect an email once the ticket has been created.

댓글 보기 · 2024년 5월 31일에 게시됨 · Dekbi

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커뮤니티 댓글 Q&A - Reporting and analytics
Hi Siri,
 
I hope you're having a wonderful day! Here is a list of available recipes for reporting with Messaging: Zendesk Messaging
 
If you can't find the report you need in the recipes, feel free to create your report using the available Metrics and Attributes for Messaging.
 
I hope this information is helpful to you.

댓글 보기 · 2024년 5월 31일에 게시됨 · Dekbi

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커뮤니티 댓글 Q&A - Help center and community
Hey there,
 
We have multiple options for setting up SSO using Active Directory. You may want to check the articles below if this would suit your needs:
 
I hope this helps.

댓글 보기 · 2024년 5월 31일에 게시됨 · Dekbi

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커뮤니티 댓글 Q&A - Reporting and analytics
Hi Barath,
 
You may use the metric 'Tickets Created for the last 30 days' or 'Tickets Created for the last 7 days' and then add an attribute for the Requester's Name or Email.
 
Here's our documentation regarding the available metrics and attributes that you may use: Metrics and attributes for Zendesk Support
 
Additionally, you may also want to check if creating a custom metric and attribute would fit your need.

댓글 보기 · 2024년 5월 31일에 게시됨 · Dekbi

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댓글SMS and Text message help
Hi Raida,
 
I hope you're doing well! Upon reviewing the details you shared, I'd love to connect you with our Developer Support team. They are experts in our platform tools and are best equipped to provide you with top-notch answers and solutions. This team operates within our Developer Support community, where you can also benefit from insights shared by other developers!
 
To reach out, simply visit the community and share as much relevant information in your post as you're comfortable with. Kindly create a new community post instead of commenting on this article.

댓글 보기 · 2024년 5월 23일에 게시됨 · Dekbi

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댓글Autres canaux de tickets
Hi Nicolas,
 
I hope you're doing well! I wanted to let you know that currently, we are unable to modify the default country code for outbound calls.
 
To set the correct country code, our agents can either select it from the dropdown menu or manually enter it in the designated field.
 
Have a great day!

댓글 보기 · 2024년 5월 23일에 게시됨 · Dekbi

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댓글Autres canaux de tickets
Hi Nicolas,
 
Unfortunately, we do not offer the feature of creating a greeting for outbound calls that will be played before the call starts when an agent calls an end-user.
 
What I suggest is to have a workflow with your agents to always let the end-users know that the call is being recorded instead before they start the conversation.
 
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
 

댓글 보기 · 2024년 5월 21일에 게시됨 · Dekbi

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댓글Reporting for Talk
Hi Maribel,
 
You can refer to our documentation Reporting on calls with Explore to create a report in Zendesk Explore using the Talk > Talk - Calls dataset and include Call wait time as a metric.
 
This will show the time a customer waited to talk to an agent after being routed to where they wanted.
 
I trust this helps.
 
 

댓글 보기 · 2023년 9월 02일에 게시됨 · Dekbi

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