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Recevoir et passer des appels avec Zendesk Talk



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Rob Stack

Zendesk Documentation Team

Modification le 04 sept. 2024


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Comment faire pour que l'utilisateur entende au début d'un appel sortant un message lui indiquant que l'appel est enregistré?

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Dekbi

Zendesk Customer Care

Hi Nicolas,
 
Unfortunately, we do not offer the feature of creating a greeting for outbound calls that will be played before the call starts when an agent calls an end-user.
 
What I suggest is to have a workflow with your agents to always let the end-users know that the call is being recorded instead before they start the conversation.
 
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
 

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