Question
Why does the reporter change when a new issue is created from the Jira integration?
Answer
There are two common cases when this might occur:
- The Modify Reporter scheme has not been given proper permissions to Administrators.
- The Reporter field not being included in the screen of the project type that you're selecting when creating an issue.
Follow the instructions below to confirm both of these variables.
Modify Reporter Scheme
- In Jira, navigate to the Issues section. Depending on your Jira version, the interface may differ slightly.
- Click Permission schemes, and go to the scheme you're primarily using, for example, Default Permission Scheme.
- Find Modify Reporter and check the project role. Administrators and any other type of role you've allocated to your team must be listed.
For more information, see this article from Atlassian support: Managing project permissions.
Screen (Project type)
- In Jira, navigate to the Issues section.
- Click Screens. This will give you a full list of available Projects.
- To confirm whether the reporter field is definitely included within the appropriate screen, click Configure. You should then see a list of fields within the selected project. If you don't see the reporter field in this list, add it in from the bottom of the list. You must do this for every 'Screen' for the projects that you use.
For more information, see this article from Atlassian support: Manage issue screens.
2 comments
Maroline Johnson
Ricardo Pinto
I'm facing an issue where, when a Jira issue is created from the Jira integration, the Reporter is always set to the integration user account on the Jira side, even when Zendesk users are selecting their own Jira user account when creating the issue from Zendesk. Is that what this article is getting at?
I checked the permission scheme in Jira, and we have Administrators and atlassian-addons listed for the Modify Reporter permission, yet the Reporter is still not matching what users are selecting when creating a Jira issue. I also tried giving the permission to Any logged in user, but that didn't work either.
I'd appreciate any help you're able to offer. I've considered disconnecting the integration, uninstalling Jira from Zendesk, and reinstalling it, but I don't have confidence that existing links between Zendesk tickets and Jira issues will be maintained.
1
Dekbi
I'll be creating a ticket regarding this so we can check the integration that you have further. You will receive an email once the ticket has been created.
1