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Why does the reporter change when a new issue is created from the Jira integration?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Jan 19, 2024


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Ricardo Pinto 

I'm facing an issue where, when a Jira issue is created from the Jira integration, the Reporter is always set to the integration user account on the Jira side, even when Zendesk users are selecting their own Jira user account when creating the issue from Zendesk. Is that what this article is getting at? 

I checked the permission scheme in Jira, and we have Administrators and atlassian-addons listed for the Modify Reporter permission, yet the Reporter is still not matching what users are selecting when creating a Jira issue. I also tried giving the permission to Any logged in user, but that didn't work either. 

I'd appreciate any help you're able to offer. I've considered disconnecting the integration, uninstalling Jira from Zendesk, and reinstalling it, but I don't have confidence that existing links between Zendesk tickets and Jira issues will be maintained. 

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Dekbi

Zendesk Customer Care

Hi Maroline,
 
I'll be creating a ticket regarding this so we can check the integration that you have further. You will receive an email once the ticket has been created.

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