워크플로우 사용법: 사용자 지정 개체로 고객이 사용할 제품 카탈로그 만들기

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Jacquelyn Brewer

Zendesk Documentation Team

2025년 5월 01일에 편집됨

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      seif

      Hello Support Team,

      Thank you for providing such clear instructions on building a product catalog with custom objects for customers to use. However, I find it regrettable that there is currently no way to make a custom object available in a search relationship field for end users who are not logged in (anonymous users). This feature could address the needs of many organizations.

      Perhaps it would suffice to add a new permission option in the search relationship field, or directly within the custom object settings, to specify that the object can be viewed by both authenticated and anonymous users. Thank you for considering this possibility, as it could greatly expand the flexibility and usefulness of custom objects for various use cases.

      Best regards, Henri

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      Ashwin Raju

      That is quite a delayed response from us.. Sorry about that..  Let me understand your use case better. 

       

      Object 1 - Product with fields like Product name, Description, Category etc. 

      eg of a record - Macbook Pro 2024, The best Mac ever, Macbook
      Object 2 - Product purchase with fields like Serial number, Product, Purchase date, Organization etc. 
      eg: #123424,Macbook Pro 2024, 21 Aug 2025, Big Technology

      Do you want the end user to select #123424 ? Or in other words, what will your lookup relationship point to? - Object 1 or Object 2?

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      Kevin Adkins

      ShoeLaLa is a shoe company that sells more than 5,000 models of shoes across multiple categories, such as running shoes, lifestyle shoes, boots, and sandals.

       

      If we have a product catalog custom object and we have another custom object for records of what products that customer has purchased(with lookups fields back to the product catalog custom object and organizations), can we have the customer select from the products they have purchased instead of the entire product catalog custom object? 

       

      If so, how do you restrict in the form to only those products belonging to that organization(we have a organization lookup field in the purchased record)? 

       

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