Select an Address app - official feature request thread

I'm sure it's `recipient`

I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support address upon ticket creation, which calls an API update for the ticket (following the SweetHawk example documentation).

From the article Installing and using the Select an Address app:

If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created directly in Support, or if an existing ticket with a New status is opened by the agent.  To apply this mapping to all open tickets, see the section: Applying default email address to all open tickets.

Our organization would like to being able to disable this feature and, instead, use the email address that has been mapped to a group in the app settings. I think every organization that has agents in multiple groups -I'm sure there are many- would appreciate this. 

Hi Nathan, 

There's not a set threshold at which a request is considered, but conversations with more votes have more visibility. The assumption is that more votes means more users are interested in a certain feature, and features that have the impact on the most users get higher priority. 

How many votes does it take for something to be considered? 

To echo Phil, having the sender field from Select an Address macroable would be incredibly helpful! 

Hey Everyone,

this app is no longer a paid app. All built by Zendesk apps are now free. :)

Best,

Amie

Feature Request: In Paid Version, it is required that there must be a default address.   We have many groups that support multiple vendors and thus multiple address, therefore having a default address causes the Agent to not have to select an address that corresponds with the correct vendor they are servicing.  When this occurs it causes confusion with address used containing the wrong vendor.  Therefore we want the Agent to deliberately have to select an address since no default exists.

We request to make the Default Address optional.  In these cases where no default address exists, if the Agent forgets to select an address, give an error message that an address must be selected before Ticket can be created/saved.

Hi 👋

Feature request: The ability to have an email address automatically select based on a particular macro would be really handy for agents that are part of multiple groups that create outbound emails from macros.

Thanks!