Installing and using the Select an Address app

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3 Comments

  • Mia Jonson
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    Hi! 

    Is this working on triggers acting on new incoming tickets?

    We have triggers to set different groups depending on some settings on new tickets and is the address changed before the trigger sends the "New ticket response" emails?

    For example, a new ticket is created from the portal and a field value in the form is set to "A".

    This value "A" makes the group set to "Group A" in a trigger reacting on all new tickets.

    Then another trigger sends an email to the requester with a confirmation of the received ticket.

    Is this address the new one depending on the group or the default email address?

    This feature should be built in the Zendesk support instead of using an app I think!

    // Mia

     

     

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  • Devan
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    Hello Mia Jonson,

    Hang tight while I do a little digging and see if this indeed does work on triggers acting on new incoming tickets?

    Best regards. 

    0
  • Devan
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    Hello Mia Jonson,

    The Select an Address app does not run in the background, but only when you open a ticket. So, a trigger by itself wouldn't trigger the app to run, unfortunately. 

    Best regards. 

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