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Multi-select field cannot be added to the web widget
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2020년 6월 20일에 게시됨
I can see from previous posts that this issue unfortunately goes way back and that it doesn't seem like there is a solution on the way. That's a shame!
Not being able to add multi-select fields to the web widget has become a huge problem for us. We have had to make a workaround but are not happy with the result at all.
We needed to include two multi-select fields, with this the form in the web widget would have been user friendly, clean and efficient. Now the result is the complete opposite.
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댓글 7개
Maky
+1!!!
Absolutely agree! we need it too!
Thanks.
Maria
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Keela Ross
+1 Same! 😭
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Lisa
Agreed. The multi-select field allows us to create distinct triggers for different departments in our team. The bulk of our inbound traffic comes from the web widget form and is now not able to be properly sorted, making a lot more work for our team. We have tried to work around with other fields but the triggers are still sloppy without multi-select in the web widget.
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Nick Barclay
+1, we really need this
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Deniz Atmaca
we need the same !!!
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Shruti
++ it's weird not having multi-select entry in the web widget but it is available under submit a request form. It would be helpful if the option is added.
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Anastasiya Kastsiushkina
Hello everyone! Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that at this time we are not able to commit to building this feature for the Web Widget (Classic). We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
Thank you for your understanding and your partnership with Zendesk.
Best Wishes,
Anastasiya
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