Proactive Tickets app - official feature request thread

This is the official feedback topic for Proactive Tickets. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

If you're looking for information about setup or use of the Proactive Ticket app, please see the instruction article here: https://support.zendesk.com/hc/en-us/articles/203662496-Installing-and-using-the-Proactive-Tickets-app