Send notifications to Slack

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Arturo Moral Santiago

2017년 1월 11일에 게시됨

Setting up the notification target

  • Create a Slack incoming webhook using the channel you want to send the notifications to
  • From Zendesk, navigate to Settings > Extensions > Targets > add target
  • Click on HTTP Target
  • Setup the target to integrate with the previously created incoming webhook
    • Title: A descriptive title 
    • URL: use previously created incoming webhook’s URL
    • Method: POST
    • Content Type: JSON 
    • Basic Authentication: not necessary 

Example application: setting up notifications within triggers 

  • Under the Perform these actions: section, select Notifications: Notify target
 
  • Select the target previously created 
  • In the Message: text box, add the notification message in the request form formatted as JSON.  
    Example:
    {
    "attachments":[
    {
    "fallback":"New problem ticket created:bangbang:",
    "pretext":"New problem ticket created:bangbang:",
    "color":"#D00000",
    "fields":[
    {
    "title":"Subject: {{ticket.title}}",
    "value":"{{ticket.url}}",
    "short":false
    }
    ]
    }
    ]
    }
  • Test it! It should look similar to this 

 
 

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      Mike DR

      Hi Andy!

      You're most welcome and Happy Holidays!

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      Andy Prisacaru

      as I live and breathe! it magically appeared on my Automation actions! thanks Mike dela Rosa!

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      Mike DR

      Hi Andy! I just checked my test environment and it's possible to notify a webhook in an Automation. The automation action would be named "Notifications: Active Webhook".

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      Andy Prisacaru

      Hi all, 

       

      Noticing that triggers do work well with the Slack<>Zendesk integration. With that said, I notice I cannot use the Zendesk integration with "Automations" - hence I cannot notify a slack channel with time-based type of alerts (x hours since the last udpate) etc.

       

      Is there a way to solve it via the Slack/ Zendesk integration, or do I need to set up bots in Slack etc? 

       

       

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      Paolo

      Hi Josh,
       
      Unfortunately, this is not a feature of our integration. Appreciate for sharing your use case!
       
      Best,
      Paolo | Technical Support Engineer | Zendesk

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      Josh Woodward

      Is there a way to configure a Zendesk trigger with a webhook to notify a specific Slack user?

      I am trying to set up an automated configuration for when a customer responds to one of our tickets with negative CSAT it automatically goes to a Slack channel and alerts the assignee/agent who received the negative CSAT rating so they can follow up with the customer.

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      Dave Dyson

      Hi again Brettany, I actually see that you've already commented in the following post, so no need to create a new one – thanks! Slack integration with Guide

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      Dave Dyson

      Hi Brettany, 
       
      Unfortunately, there isn't an events model for help center articles, so there isn't a way to trigger actions when an article is published. For visibility to our product team, would you mind posting about your use case to our Feedback on Help Center (Guide) topic, using this template?

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      Brettany Rhodes

      I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published.

      We currently have a trigger created to notify when a ticket is created but not if an article has been published. Is there an option for guide article to be sent to Slack without a ticket being created?

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      CJ Johnson

      This document is no longer accurate. What do I put in the "attribute" field that popped up as a required field today?

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