User Fields and Organization Fields - Access Restrictions

14 댓글

  • 공식 댓글
    Alina Wright
    Zendesk Product Manager

    Hello all,

    Quick update that we are looking into creating permissions around custom user fields now and hope to have something released this year. Extending organization permissions is not yet on the roadmap for this year but something we continue to monitor. Our general move in the permissions space is to continue extending the admin only permissions to custom roles and make the existing permissions more granular.

    Thank you for your feedback! We'll continue to monitor this thread.

  • CJ Johnson

    I would also love this! Especially since you cannot "hide" fields from agents on profiles, like you can on ticket fields.

  • Mira

    We could REALLY use this as well.

  • Anastasia Kachanova


    a must have for us as well. we are running sync with our internal CRM and Zendesk, adding sensitive customer information from our CRM into Zendesk user profile via custom User Fields, and it's vital for us to be able to restrict some custom user fields from agent edit

  • Atanas Tomov


    It will be beneficial  and highly important for our organization to have such a capability as well.

  • Sydney Neubauer
    Zendesk Luminary

    +1 Our options are moving teams to different Zendesk instances. It causes issues when they then have to work out of different instances

  • James Grant

    +1 here, however in addition we would need restrictions depending on the users organisation, as not all users are synced from our CRM (as the system of record).

  • Afton Rupert


  • Administration Account

    +1 looking for this feature very much

  • Shawna James
    Community Product Feedback Specialist
    Hey all thanks so much for your feedback here! We appreciate your time to send us your thoughts and use cases for this feature request. This feedback has been logged and a PM will reach out with any further questions as needed. For other community members, please continue to add your support with a +1 comment or use case. Thanks again!
  • Tim Barrett

    +1 definitely something that is required. 

  • Sngular

    +1 Totalmente de acuerdo. Nos encantaría tener esta funcionalidad. Gracias y un saludo. 

  • Boyan Spasov

    +1 for this feature

  • Rich Herbert - Comcast HR

    +1 here - we would really benefit from this feature!


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