User Fields and Organization Fields - Access Restrictions
Posted Mar 11, 2022
Need the ability to restrict access to user fields and organization fields based on a team members, roles or groups.
We need to create an environment where certain users are unable to edit fields in Zendesk, to prevent errors within fields of the organization screen and the user profile screen.
Currently, Zendesk only offers a toggle box for true/false on these. Hence, this is an all-or-nothing option.
- Can access the user fields admin page and create, edit, update, and delete user fields.
- Can access the organization fields admin page and create, edit, update, and delete organization fields.
Minimum requirements are to allow certain fields to be edited and others to not be editable to different people.
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16 comments
Official
Alina Wright
Hello all,
Quick update that we are looking into creating permissions around custom user fields now and hope to have something released this year. Extending organization permissions is not yet on the roadmap for this year but something we continue to monitor. Our general move in the permissions space is to continue extending the admin only permissions to custom roles and make the existing permissions more granular.
Thank you for your feedback! We'll continue to monitor this thread.
1
Goose
+1
Need to have control over who/what fields are editable on users+organizations.
Allow us to determine what groups have R/W makes a big difference when you establish workflows based on health of an organization.
0
Herbert, Rich
Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!
1
Official
Alina Wright
Hello all,
Quick update that we are looking into creating permissions around custom user fields now and hope to have something released this year. Extending organization permissions is not yet on the roadmap for this year but something we continue to monitor. Our general move in the permissions space is to continue extending the admin only permissions to custom roles and make the existing permissions more granular.
Thank you for your feedback! We'll continue to monitor this thread.
1
Herbert, Rich
+1 here - we would really benefit from this feature!
1
Boyan Spasov
+1 for this feature
1
Sngular
+1 Totalmente de acuerdo. Nos encantaría tener esta funcionalidad. Gracias y un saludo.
1
Tim Barrett
+1 definitely something that is required.
1
Shawna James
1
Administration Account
+1 looking for this feature very much
1
Afton Rupert
+1
1
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