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Kevin Kiser

가입한 날짜: 2023년 3월 21일

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마지막 활동: 2023년 3월 21일

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님의 최근 활동 Kevin Kiser

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댓글Building reports

Hi, I'm seeing a lot of fields here regularly used in internal explore reporting calculations that I'm not seeing in the API docs.

- Ticket brand

- Engagement assignment

- Chat completion

- Chat type

- Chat first reply time (sec)

- Chat no reply time (sec)

To Ramona's point, if these fields aren't in the API then is there equivalent formulas for how to re-create the metrics that depend on them using the fields available to us in the API? For context, we are having issues with Explore not matching our tableau reports. A mapping towards what is available in the API would be especially appreciated! 

Thanks.

댓글 보기 · 2023년 3월 21일에 게시됨 · Kevin Kiser

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