Adição de subseções para criar mais níveis na sua central de ajuda

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Jennifer Rowe

Zendesk Documentation Team

Editado 01 de mai. de 2025

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25 comentários

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      Ifra Saqlain

      Hi Ivette Lavin,

       

      Do you have sidebar but subsections are not showing in that?

      If you explain your use case then I can answer your query better.

       

      Thanks :)

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      Ivette Lavin

      Can subsections display on navigational side menus?  I see it in the breadcrumb but not the side menu 

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      Jupete Manitas

      Hello Lilian, thank you for the update. It seems that you are referring to the section level. Just to let you know, this is the current limitation we have in place regarding section levels.. You can see more details here: Guide product limits for your help center.  
       
      We encourage you to add this as product feedback here in the community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Otherwise, we can refer you to our Professional Services team or you check with your account executive to learn more about Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs. Thank you!

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      Lilian Herman

      No, I'm not referring to the number of subsections under a section.   I'm talking about the levels as in hierarchy structure.

      From a ZD article:  You can have a maximum of six levels using nested sections: Category > section > section > section > section > section.

      This states 6 levels, but that includes the Category.  I was referring to the number of section levels under a category. 

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      Jupete Manitas

      Hello Lilian, thank you for writing in! Our apologies for any confusion but can you tell us more about your use case and when you say '5 levels of sections'? Are you not referring to the subsections because each section can have a maximum of 200 subsections in it. Thank you!

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      Lilian Herman

      Is there any way to add more than 5 levels of sections?  Any one out there figured out a workaround for this?

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      Ifra Saqlain

      @Roy Bramer, you have section to create a subsection under parent section.

      Ex.

      i). Create a Category.

      II). Create a Section under that Category.

      III). Create a Section again. Then, you will get the Category (Select it), you will get a Section (Select it) and then save your new Section under this parent Section.

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      Ifra Saqlain

      Then you can create a ticket: https://support.zendesk.com/hc/en-us/community/posts/new

       

       

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      Roy Bramer

      Team Diziana,

      As far as I can see we are invoiced for the Enterprise Subscription and our template has the following code: 

      {{#if section.description}}
              <p class="page-header-description">{{section.description}}</p>
            {{/if}}
            {{#if section.sections}}
              <ul class="section-list section-list--collapsed {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
                {{#each section.sections}}
                  <li class="section-list-item">
                    <i class="fas fa-folder"></i>
                    <a href="{{url}}">
                      <span>{{name}}</span>
                    </a>
                  </li>
                {{/each}}
              </ul>
            {{/if}}

            {{#if section.articles}}
              <ul class="article-list {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
                {{#each section.articles}}
                  <li class="article-list-item {{#if promoted}} article-promoted{{/if}}">
                    {{#if promoted}}
                      <svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" focusable="false" viewBox="0 0 12 12"
                           class="icon-star" title="{{t 'promoted'}}">
                        <path fill="currentColor"
                              d="M2.88 11.73c-.19 0-.39-.06-.55-.18a.938.938 0 01-.37-1.01l.8-3L.35 5.57a.938.938 0 01-.3-1.03c.12-.37.45-.63.85-.65L4 3.73 5.12.83c.14-.37.49-.61.88-.61s.74.24.88.6L8 3.73l3.11.17a.946.946 0 01.55 1.68L9.24 7.53l.8 3a.95.95 0 01-1.43 1.04L6 9.88l-2.61 1.69c-.16.1-.34.16-.51.16z"/>
                      </svg>
                    {{/if}}
                    <a href="{{url}}" class="article-list-link" title="{{title}}">{{title}}</a>
                  </li>
                {{/each}}
              </ul>
            {{else}}
              <a href="{{section.url}}">
                <i class="section-empty"> {{t 'empty'}} </i>
              </a>
            {{/if}}

       

      But also if I copy the template and replace it exactly by your code and set is a the live template,  I still cant select the sections within a category when I create a section.
      Hope you can help!.

      Grtz. Roy

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      Ifra Saqlain

      Hi Roy Bramer,

       

      I think it's because of your Plan.

      You must have Enterprise Plan or plus and then the code of sections/subsections must be added on your templates.

       

      Thanks
      Team

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