Pergunta
Como posso adicionar um endereço de email secundário à uma conta de usuário?
Resposta
Uma conta de usuário pode conter diversos endereços de email. Sempre que um endereço de e-mail é adicionado, o Zendesk envia um e-mail de verificação para o usuário, que precisa confirmá-lo antes que o endereço de e-mail se torne válido.
Como adicionar um endereço de email secundário à uma conta de usuário
- No Support, use o campo de pesquisa para encontrar o usuário.
- Clique no usuário que você deseja editar na lista de resultados para abrir o perfil dele.
- No perfil do usuário, clique em + Adicionar contato, selecione E-mail e insira o endereço de e-mail no campo exibido.
- Clique em Salvar no canto inferior direito para salvar suas alterações.
Observação: Se você receber o erro: Este e-mail já está sendo usado por... ao adicionar um e-mail, consulte o artigo: O que significa o erro Este endereço de e-mail já está sendo usado?para resolver o erro.
Para obter mais informações sobre visualização, adição e edição de perfis de usuário, consulte o artigo: Inclusão de agentes e administradores
12 comentários
Jeff Q
Is there any way to do a bulk upload via API to add a secondary email if the user database we are using to populate Zendesk user profiles has two emails (lets say personal email and work email?
0
Cristian
However, you can have a look at the following community post where this topic is discussed. I hope that clarifies.
0
Stefania La Licata
Hello! How can I automatically CC an external email when a specific end user contacts my Support team?
0
Gabriel Manlapig
Yes, as long as you allowed your end users to edit their Help Center profile, they can manually add their own secondary email address by editing the email field.
I hope that helps!
0
jerry.porter
Are end users able to manually add their own secondary email address? If so, what does that flow look like for an end user?
0
Tony
thank you very much for the feedback. As it is now, this feature isn't available at the moment. But our product team is working hard in order to improve and add features. I can't confirm this feature will be added or if yes when, but I can tell you our team looks for feedback in our community, and they take in consideration several factors, also the engagement as well for possible future additions.
Thank you and I wish you a nice day!
0
Simon Mason
Can you please add support for secondary email addresses to be emailed tickets when they are assigned?
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Tony Mariani
Can there be a toggle to be able to cc or include all emails assigned to a user in a communication?
1
Christine
Tickets in a closed status cannot be edited or modified, therefore if you merge two separate users the previously closed tickets on the merged user will not be merged to the primary user. Since you mentioned that your client is changing their email domain, you can just add the new email address to the existing user profile as an additional email address, then make the new email as their primary email. This way, you can retain all the tickets from their previous email on the same user profile.
Hope this clarifies!
0
Paul Doyle
If a secondary email address is added to an End User, will those 'closed' tickets associated to the secondary email address be available to the primary email address / user? I know open/pending tickets will be.
We have found that when merging accounts, the historic 'closed' tickets are not available for the primary user.
Our clients are looking to change their email address domain, but concerned about losing historic tickets which they require to view.
0
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