zendesk package for react native

Harsh

Publicado 08 de dez. de 2021

I have used the below package in react-native and did necessary changes in 'build.gradle'.

package used: https://www.npmjs.com/package/react-native-zendesk-chat
changes in 'android/app/build.gradle' :

inside 'dependencies' block

dependencies {

//api group: 'com.zendesk', name: 'support', version: '5.0.5'

api group: 'com.zendesk', name: 'chat', version: '2.2.0'

api group: 'com.zendesk', name: 'messaging', version: '4.3.1'

changes in 'android/build.gradle' :
inside 'allprojects->repositories' block added

maven { url ('https://zendesk.jfrog.io/zendesk/repo') }

ISSSUE:

I got a chat screen, but was unable to do the below changes

Unable to modify UI of screen
Screen response with bot only (api group: 'com.zendesk', name: 'chat', version: '2.2.0')
Uncommenting "api group: 'com.zendesk', name: 'support', version: '5.0.5'" crashes app.

SUPPORT/SOLUTION NEEDED :
What setting do I need to do, to get our customers to get connected with our support executives?
Is the package used is correct for react-native (hybrid app) ?
How can I modify routing and UI for the zendesk chat screen?

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Mick O'Donnell

Zendesk Product Manager

08 de dez. de 2021

Hi Harsh,

Thanks for reaching out! Unfortunately, this is a third party package that Zendesk doesn't support.

Although we have seen some interest from our customers to provide a React wrapper for our mobile SDKs, we don't current support our SDKs running in React at this time. That said, if we do see an increase in demand for better React support, we will of course reconsider this decision in the future.

Note: It is possible for any business developing a mobile app in React Native to create a wrapper that would allow that business to run native Zendesk SDKs within an app built in React Native without support from Zendesk. There is more information on this here.