Answer bot: Exclude articles via label

7 Comentários

  • Ryan McGrew
    Zendesk Product Manager

    Hey Mareile,

    Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've described, but thank you for the feedback.


  • Rina

    Ryan McGrew has this been reviewed for 2023? I'd be interested to know please - thanks

  • Danilo Brandileone Scardua

    This is important and it should be revised by the team. 

  • Amy Spagnolo

    Plus one on this, it is not scalable to have 'only include' option with labels, I have only a few articles I need to exclude from AB and we're not going to label 236 articles just for that. 


  • Trinity Opoka

    I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.

  • Maggie Rampen

    I agree! This functionality would be very useful for my team. 

  • raphael peguet



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