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Trinity Opoka

Entrou em 13 de mai. de 2021

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Última atividade em 14 de nov. de 2024

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Trinity Opoka comentou,

ComentárioAI agent basics

It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?

Exibir comentário · Publicado 14 de nov. de 2024 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioGetting started with Zendesk AI

Zendesk Is anything going to change for your Enterprise pr Professional Suite customers? Everyone on this post seems to be echoing the same sentiments about pricing and what was included with our plans. We're up for renewal in November, and I'm going to be looking at other CRMs to see what they offer in comparison to what you offer.

Exibir comentário · Publicado 23 de set. de 2024 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioHow to solve general issues with the account

Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks

Exibir comentário · Publicado 15 de ago. de 2023 · Trinity Opoka

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Trinity Opoka comentou,

Comentário na comunidade Feedback - Help Center (Guide)

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.

Exibir comentário · Publicado 21 de mar. de 2023 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Thank you, Dave.

Exibir comentário · Publicado 10 de mai. de 2022 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

Exibir comentário · Publicado 09 de mai. de 2022 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

Exibir comentário · Publicado 25 de abr. de 2022 · Trinity Opoka

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Trinity Opoka comentou,

ComentárioZendesk basics

Is it best to go through the training before working on a launch plan?

Exibir comentário · Publicado 17 de fev. de 2021 · Trinity Opoka

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