Remove Chat Web Widget Dynamically
RespondidaWe are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!
-
Hi Carol,
There is no native way to disable the widget when the queue is too large, the logic instead would be to use a trigger that will let customers know to contact you later Recipe: Auto-reply to a customer requesting a chat when your queue is large
You can find more information in our documentation Can I turn off Chat if my queue is too busy?
Hope this helps,
Por favor, entrar para comentar.
1 Comentários