Feature Request - Multi-Line Field in Actions for Macros
Hello,
It would ne create to be able to use a custom ticket field (multi-line text fields) as an action in Macros. We utilize this field type for "Resolution Notes". It's required that our agents fill this in to give an overview on what they did to resolve the issue. This is helpful for understanding internal knowledge base articles, reporting, training, etc.
Anyways, an agent was wanting to see if a Macro could update that field with the comment text posted when a macro solves a ticket. Unfortunately, we aren't able put this field in the actions place. It would be great to have this feature. Thanks!
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Hey Hannah, thank you for providing your product feedback. It has been logged for our PM's to review. For others interested in the functionality, please upvote or add your comments for support with use cases. Thank you again!
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I can't believe the first request for this was only made 2 months ago. This seems like it would affect productivity for every Zendesk instance.
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