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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      How to get a list of articles for each agent and the number of accesses (views) of those articles per month?
      Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have ...

      Publicado 23 de fev. de 2021 · Mary Paez

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      Combine Knowledge Capture and Knowledge Base Datasets
      Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down o...

      Publicado 15 de fev. de 2021 · Chandra Mullineaux

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      View categories in the Zendesk Explore Knowledge Base
      I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base. Without categories, it's completel...

      Publicado 22 de abr. de 2021 · 平中　大次郎

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      Live Ticket Tracker for Agent Performance
      Issue Agents do not have a live update of how many tickets they have replied to End Goal

      Publicado 12 de mar. de 2021 · Francisco Manalo

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      Hoping to see article upvotes and downvotes
      I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

      Publicado 16 de fev. de 2021 · Karmen Koit

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      We need to measure linked ticket in a specific section for a specifik user segment
      • What is the problem?
      We can not measure which internally (for our agents) published articles are lin...

      Publicado 04 de mar. de 2021 · Kalle Windefalk

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      Views on Request pages in Knowledge Base dataset
      The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered v...

      Publicado 16 de mar. de 2021 · Michael Collins

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      ExploreのSlackアプリ
      Exploreのダッシュボードを定期的にSlackに配信し、画像としてSlack上に展開する機能を持ったSlackアプリの追加、または、既存のSlackアプリへ機能を追加してほしい。 メール配信では、Slack上に画像を直接表示させることが...

      Publicado 22 de mar. de 2021 · t.matsumoto

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      But in FIND() function when using non-zero start index
      I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario: I have two tick...

      Publicado 24 de set. de 2021 · Terje Nilima Monsen

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      Attribute ID consistency in datasets
      In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do w...

      Publicado 29 de abr. de 2021 · Andreas Ramstad

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