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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      How to solve an issue on Jira when the ticket on Zendesk is solved?
      Hi! I have a scenario on which I'd like to solve the issue on Jira whenever I solve the ticket on Zendesk, is it possibl...

      Publicado 27 de ago. de 2024 · Eduardo Cunha

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      Can we remove the "Zendesk Support" section in a Jira issue?
      Hi, Our Jira user would like to hide the "Zendesk Support" section in a Jira issue. Do you know how to hide the section?...

      Publicado 05 de mar. de 2025 · jason_huang

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      How far back does email error history go?
      Experimenting with the new email error feature via API and curious how far the data goes back. I'm using the api/v2/emai...

      Publicado 13 de fev. de 2025 · mfg

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      Getting 503 Connection termination
      {"status":{"code":1,"message":"{\"readyState\":4,\"responseText\":\"upstream connect error or disconnect/reset before he...

      Publicado 22 de out. de 2024 · Akshat Agarwal

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      Migrating the data from Jira Data center to Jira Cloud Instance
      Hello Team We are Planning to Migrate Jira data from Data Center to Cloud Instance. As a part of migration we ne...

      Publicado 01 de mar. de 2024 · Srikanth Gowda B S

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      Sent e-mail notification with attachments
      I want to send an e-mail to a recipient outside of Zendesk and I want to have the e-mail sent in the background from the...

      Publicado 12 de fev. de 2025 · Nadya Arabadzhieva

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      GDPR - Easier way to delete, redact, and manage data
      Managing customer data in line with GDPR can be challenging, but the

      Publicado 06 de fev. de 2025 · Growthdot

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      Sync from Jira into Zendesk ticket : created and last commented date
      Hi, Is it possible to sync the created date and last commented date timestamps from a linked Jira into corresponding Zen...

      Publicado 05 de fev. de 2025 · Jay Jayakrishnan

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      Sending information from Jira to Zendesk
      Hi team, I wanted to let this here in case anyone has any workaround about the following problem:
      • My team can't ...

      Publicado 02 de set. de 2024 · Pablo Torres

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      Options to integrate our Zendesk with customer's ServiceNow application
      Hello, Is it possible to integrate our Zendesk with customer's ServiceNow application - any out of the box solution avai...

      Publicado 28 de ago. de 2024 · Asim Hassan

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